The claim settlement metrics process was found to be well controlled Some of the new initiatives that could become trail blazers for the future are use of tablets for insurance application processing and the e-Branch concept

New Delhi, April 9th 2014: PNB MetLife, one of India’s leading life insurers has been accorded ISO 9001:2008 for excellence in quality systems management by the British Standards Institute (BSI). ISO 9001:2008 is an internationally recognised standard of quality systems management, and is demonstrative of the company’s commitment to meeting globally recognised management system requirements. This certification drives home the success of the company’s efforts to maximise value to all stakeholders, especially customers who benefit directly from the company’s increasingly streamlined operations and processes.

Gaurav Sharma, COO, PNB MetLife said, “To qualify for ISO 9001:2008 certification, PNB MetLife was assessed against rigorous standards in its investment practices, investment documentation review, pre-audit, initial assessment and clearance of all non-conformities. PNB MetLife’s processes are aimed at better integration and alignment of internal processes, enhanced business performance and better cost management. This leads to increased productivity and results, and provides confidence to all stakeholders of the consistency and effectiveness of the company’s operations, resulting in increased credibility and competitiveness in the market. This further re-iterates our agenda of Customer Centricity.”

The accreditation process involved extensive surveillance of the company’s opertions across 3 centres – Bengaluru, Noida and Gurgaon. Successful accreditation indicates that the scope of certification and the requirements of the management standard are effectively addressed by the organisation's management system and that the system is demonstrating the ability to support the achievement of statutory, regulatory and contractual requirements and the organisations specified objectives, as applicable with regard to the scope of the management standard. It also confirms the on-going achievement and applicability of the forward strategic plan and where applicable to identify potential areas for improvement of the management system.