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    COVID-19 Information

    Dear Customer, due to the prevailing COVID-19 scenario, we are facing constraints in delivering the physical policy document to your mailing address. We encourage you to use the self-service options of khUshi App (Android and iOS) and/or log into the Customer section to download/manage your policy. You can also download it through the link sent via SMS and email to your registered mobile number and email ID, respectively. Alternatively, you can call us on the toll-free number 1800 425 6969 or write us at to manage policy from your home.


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    How can I intimate a COVID-19 claim for the policy?

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    You can intimate a claim by submitting signed Claim Intimation Letter mentioning the Policy number, brief of the insured event and other claim documents and write us at or along with other supporting claim documents or call us at 1800-425-6969 in case of any claims queries.

    What documents are required to be submitted in case of a COVID-19 death claim?

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    In case of unfortunate death due to COVID-19, the claimant can submit basic claim documents.

    1. Claim Intimation Letter mentioning the policy number, brief of the insured event and other claim documents
    2. Copy of death certificate issued by local municipal authority.
    3. Policy document
    4. Bank account proof and KYC documents of the claimant.

    In case of any additional documents, our team will get in touch with you.

    Where can I write back or call in case of any escalation related to COVID-19 Claim?

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    For any escalation pertaining to Death and Critical Illness claims you can contact the below mentioned officials of the Company:Vaspa Mane – 9096021118 or Zainulabuddin Mohammed – 9900100152 and/or write us on or

    Is there any exclusion for COVID-19 Claims?

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    PMLI will always stand by you and your loved ones when you need us the most. All our life insurance policies cover death due to any cause including COVID-19. There is no exclusion for death claim due to COVID-19*.For Health Claim- Fixed benefits payable on diagnosis of specified Illnesses under our ^Benefit based Health products and Health Riders (Critical Illness or Serious Illness) doesn’t cover diagnosis of COVID-19*. ^ PNB MetLife Mera Heart and Cancer Care, MetLife Major Illness Premium Back Cover.

    * All claims are subject to policy terms & conditions being met.”

    How soon I can receive the claim amount?

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    We at PMLI are completely committed to our policyholders. In order to support the customers under this critical situation, such claims will be processed expeditiously. The death benefit as per the policy contract will be payable in the bank account details provided by you post acceptance of the claim under prompt intimation to you.


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    As your trusted life insurance partner, PNB MetLife is with you amidst the current COVID-19 outbreak. Our policies also cover COVID-19 Claims. In case of a Death Claim, kindly submit the signed Claim Intimation Letter mentioning the policy number, brief of the insured event and other claim documents on the email mentioned herewith. Please write-in to us at or You can also call us on 1800-425-6969 for death claims intimations and for any queries on Monday - Saturday between 10:00 am - 7:00 pm.

    PNB MetLife Insurance, amongst the trusted Life Insurance companies in India, aims to provide a wide range of Life Insurance products that suits the needs of an individual at every stage of his life. Life Insurance Plans range from Term Life Insurance PlansTerm PlanProtection PlansLong Term Savings Plans , Retirement Plans & Child Education Plan.

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