With our easy claims process, your loved ones can claim what is rightfully theirs and fuel their dreams & ambitions.
To initiate claim for Life Cover, you need to submit the following documents.
To initiate claim for Accidental Death, you need to submit the following documents
To initiate your claim for Critical Illness, you need to submit the following documents.
However, if additional documents are needed,you will be required to furnish them as well.
Please Note that Critical Illness can be claimed only once the Survival Period is completed
Receipt of Documents
Once your documents are received by PNB MetLife, you will be intimated. We will then initiate the claims decision process.
Assessment
Once your documents are received, we will process your claim within 30 days from receipt of documents in all cases where further investigation is not necessary.
Investigation
In case of inconsistencies in your forms and details, we might need to investigate your claim. In such cases, the investigation will be completed within 90 days from receipt of your documents.
Claim Decision
The claim decision shall be made within 30 days from completion of the assessment and investigation. This will initiate your payout.
In case of breach in regulatory turnaround time, interest will be paid as per IRDAI regulations
Rs. 930 Crores
Bonus declared for Participating Policies in FY’23-24
2.35 Lakh+
transactions completed on the khUshi chatbot.
99.20%
Claim settlement ratio for retail business
16500
Locations & strong branch network
As your trusted life insurance partner, PNB MetLife is with you amidst the current COVID-19 outbreak. Our policies also cover COVID-19 Claims. In case of a Death Claim, kindly submit the signed Claim Intimation Letter mentioning the policy number, brief of the insured event and other claim documents on the email mentioned herewith. Please write-in to us at claimshelpdesk@pnbmetlife.com or indiaservice@pnbmetlife.co.in. You can also call us on 1800-425-6969 for death claims intimations and for any queries on Monday - Saturday between 10:00 am - 7:00 pm.
PNB MetLife Insurance, amongst the trusted Life Insurance companies in India, aims to provide a wide range of Life Insurance products that suits the needs of an individual at every stage of his life. Life Insurance Plans range from Term Life Insurance Plans, Term Plan, Protection Plans, Long Term Savings Plans , Retirement Plans & Child Education Plan.
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