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    Download khUshi - Life Insurance App by PNB MetLife

    Download khUshi - Life Insurance App by PNB MetLife

    Watch How khUshi Can Simplify Your Life

    khUshi, our interactive customer-centric smart insurance app, is here to help you access and understand your insurance policies in detail, answer all your policy-linked queries, and so much more! You can download the insurance management app and make most of its features which include downloading all your important policy-related documents and also your PNB MetLife renewal premium receipt.

    Our PNB MetLife khUshi app brings all of your insurance needs and solutions on a single app and keeps you connected with your policy at all times!

    All it takes is one click, and you’re set to know more about:

    • Experiencing smart customer care –
      khUshi’s smart AI capabilities enable her to resolve your queries by promptly gathering appropriate policy-based information for you.
    • Easy access to your policy information –
      khUshi’s user-friendly interface and layout lets you keep track of your policy information, such as the fund value of your investments, the nominee details, update your information and more!
    • Getting organised with reminders –
      Set up a fresh reminder for your next premium payment or policy renewal, and delete your old reminders swiftly and easily on this smart and multifunctional life insurance app.
    • Downloading policy-related documents –
      Be it your e-statements, account statement or receipts of paid premiums, you can download them all as and when you need to from this online insurance application with khUshi’s assistance and a simple click!

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    khUshi 2.0

    khUshi is an interactive app powered by AI for all your policy servicing needs. It help you access and understand your insurance policy in detail, answer your queries and so much more!


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    What can khUshi app help me with?

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    khUshi can provide real-time Life Insurance Policy related details and accept customer service requests.

    Will I get a confirmation once my policy servicing request is accepted by khUshi?

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    Yes, any request raised on khUshi app and our other service touchpoints can now be tracked through the Track Service Request option.

    You may access the option from (=) clicking the three lines on the top left corner of the app.

    Are my details safe and secure if I interact with khUshi?

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    Yes, you may be rest assured that your personal information and policy details are safe because all of your interactions with khUshi are protected and secure.

    Where can I check my policy details?

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    You can click on View All under My Policies from the dashboard where all policy cards will be displayed, if User have more than 3 or else click the policy card to view the policy information

    I would like to rate the application, how can I do it?

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    You can rate khUshi App by selecting the 'Rate Us' option by (=) clicking the three lines on the top left corner of the app which will redirect to the Play Store or App Store

    From where can I upload my profile picture?

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    You can click on name initials on the circle displayed above My Policies to change the profile picture.

    In case the account gets locked after 3 incorrect attempts can I unlock it through khUshi app? If yes, how?

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    Yes, you can click on ‘Forgot Password’, and after resetting the password, unlock your account.

    What is the option to unlock the account after 3 incorrect attempts if I cannot unlock it through Khushi app?

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    If you are still not able to reset the password, then the account will get automatically reactivated in 30 minutes.

    If Policy status is lapsed or inactive, can I download the previous payment receipts? What should I do in case if I am unable to download it?

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    For lapsed policy you can download Premium Payment Certificate and Renewal Payment Receipt, however for closed policies you will not be able to download any documents.

    How do I update mobile number or email, if I do not have the old number where the OTP will be received, is there another option to “Update with Valid ID proof without OTP?

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    You can submit any valid and acceptable ID proof – Valid proof elements – Signature, not expired as these parameters are checked as part of verification.

    What should be the size and format of the documents size and format (PDF, XMS, JPG etc.) which I can upload?

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    The maximum size is 10MB and supported formats are PNG, JPG and PDF.

    How can I validate whether my request submitted has been processed or rejected?

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    You can check the same in khUshi App from Track Service Request option, however we send notifications if your request has been processed or rejected and if rejected then what is the additional requirement.


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    As your trusted life insurance partner, PNB MetLife is with you amidst the current COVID-19 outbreak. Our policies also cover COVID-19 Claims. In case of a Death Claim, kindly submit the signed Claim Intimation Letter mentioning the policy number, brief of the insured event and other claim documents on the email mentioned herewith. Please write-in to us at or You can also call us on 1800-425-6969 for death claims intimations and for any queries on Monday - Saturday between 10:00 am - 7:00 pm.

    PNB MetLife Insurance, amongst the trusted Life Insurance companies in India, aims to provide a wide range of Life Insurance products that suits the needs of an individual at every stage of his life. Life Insurance Plans range from Term Life Insurance PlansTerm PlanProtection PlansLong Term Savings Plans , Retirement Plans & Child Education Plan.

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