With Covid-19 affecting all our lives, we understand the importance of taking care of your health. To ensure that we partner with you at every stage of life, we are offering a range of medical consultation services for you to get timely medical advice to protect you from COVID-19.
Under this, all PNB MetLife customers can avail of COVID related medical consultation through easy online and on-call access. Both our customer service app khUShi and our customer portal can help you get these services at your fingertips.
You can do teleconsultation with the doctors for availing medical advice on phone. All you have to do is tell your symptoms or health problems for timely medical advice for protection from COVID-19 and/or post covid-19 care. A doctor will connect within 30 mins. This service is available 24*7, however facility is available for the limited period.
You can avail free online doctor consultation for protection/recovery from COVID-19.
PNB MetLife customers can log in to our customer service app khUshi – available on the app/play store on both iphone and android or sign in to the customer portal to get access of our online doctor consultation services.
The online doctor consultation is available 24x7.
The specialties currently offered are COVID-19 related medical advice including mental health consultation.
Yes, you can connect with the same doctor again. You need to select the same doctor in “My consultations” page and re-open the consultation.
You can write to the support team via email at hello@medibuddy.com or call on +91-9999991555
Yes, the service currently supports 15+ regional languages.
You can get the prescription on - my consultation page once your consultation is closed. You need to select the same doctor in “My consultations” page and download the prescription from chat window.
You can write to the support team via email at hello@medibuddy.com or call on +91-9999991555
Generally, you get the response within 30 minutes, however in case of an issue, you can write to the support team via email at hello@medibuddy.com or call on +91-9999991555
PNB MetLife is not involved in any tele - consultation services availed by the customers. PNB MetLife is only facilitating its policyholders by offering teleconsultation for support during COVID-19 pandemic in line with the IRDAI instructions.
PNB MetLife is only facilitating its policyholders by offering teleconsultation and related facilities with medical experts for support during COVID-19 pandemic in line with IRDAI instructions. PNB MetLife does not take any responsibility for effectiveness of diet/fitness regime and medical consultancy recommended by any health & wellness experts/nutritionists/medical practitioner, etc. Limited Period Benefits T&C Apply
AD-F/2021-22/722
Get a Callback
Ask khUshi
Hi! I’m khUshi. How can I help you?
