Claim Assure - Life Insurance Claims Process

As your trusted life insurance partner, PNB MetLife is with you amidst the current Covid-19 outbreak. Our policies also cover Covid-19 Claims. In case of a Death Claim, kindly submit the signed Claim Intimation Letter mentioning the policy number, brief of the insured event and other claim documents on the email mentioned herewith. Please write-in to us at claimshelpdesk@pnbmetlife.com or indiaservice@pnbmetlife.co.in. You can also call us on 1800-425-6969 (For customers calling from within India only) for death claims intimations and for any queries on Monday - Saturday between 10:00 am - 7:00 pm. For any escalation pertaining to death claims, you can contact Sandhya Paul (sjose2pnbmetlife.com)

Please follow the guidelines below to initiate Claim Assure process:

3 Hours Claim Decision is available for the following

All due premiums in the eligible policies must have been paid and the policies must have been active for a continuous period of 3 years from date of issuance of the policy or date of revival of the policy, whichever is later
All mandatory documents^ / clarifications should be submitted along with the duly filled and signed claim form prior to 2:00 pm on a working day (at PNB MetLife offices)
Claim does not warrant field verification or investigation as per internal guidelines of PNB MetLife
All the relevant terms and conditions of the policy contract, including provisions in respect of claim procedure shall apply. Unit linked products; policies with unclaimed amounts or last premium payment not cleared are excluded
Applicable for Claim amount on all eligible policies (per life / person) upto INR 50 lacs
Payment will be processed next working day

^Submit us your documents, so that we can process your claim in a fast-track mode

Duly filled and signed Claimant statement for Death Claim Form.
Copy of Death certificate of Person Insured by issuing authority.
KYC and bank account details (cancelled cheque/copy of bank passbook) of the claimant.
Copy of medico legal cause of death, Medical records (Admission notes, Discharge / Death summary, Test reports, etc.).
For accidental death – Copy of FIR, Panchanama, Inquest report, Driving license.

Claim form is available on our website and/or our branch executive can guide you on this.

You can intimate the claim through following modes:

Written request of Claim intimation at our branch.
Courier us the claim documents addressed to Claims Department at PNB MetLife India Insurance Company Limited, 1st Floor, Techniplex -1, Techniplex Complex, Off Veer Savarkar Flyover, Goregaon (West), Mumbai – 400062.
Visit Claim section on our website to Intimate Claim Online.
For any queries, get in touch with us
#Call us at 1800-425-6969 (For customers calling from within India only).
#Send an email at claimshelpdesk@pnbmetlife.com.

^{^}Mandatory claim documents ,copy of death certificate by local authority, Nominee’s current address proof, photo identity proof, Cancelled cheque, Copy of bank passbook, Copy of medico legal cause of death, Medical records (Admission notes, Discharge / Death summary, Test reports, etc.) will be considered. For accidental death - Copy of FIR, Panchanama, Inquest report, Driving license.. Applicable only for non-investigative individual death. T&C Apply.
^*All due premiums in the eligible policies must have been paid and the policies must have been active for a continuous period of 3 years from date of issuance of the policy or date of revival of the policy, whichever is later. Claim does not warrant field verification or investigation as per internal guidelines of PNB MetLife. All the relevant terms and conditions of the policy contract, including provisions in respect of claim procedure shall apply. Unit linked products; policies with unclaimed amounts or last premium payment not cleared are excluded. All mandatory documents^ / clarifications should be submitted along with the duly filled and signed claim form prior to 2:00 pm on a working day (at PNB MetLife offices). Applicable for Claim amount on all eligible policies (per life / person) upto INR 50 lacs. Payment will be processed next working day.