Mumbai: PNB MetLife has received three coveted International Organization for Standardization (ISO) certificates recognizing its leadership in Business Continuity Management System - ISO/IEC 22301:2012, Information Security Management System - ISO/IEC 27001:2013, and IT Security Management System - ISO/IEC 2000-1:2011.
The three ISO certifications, established by DNV GL Business Assurance UK Limited, set international standards and provide guidelines, for managing business continuity challenges and risks which can be implemented across the lifecycle of the organization.
With the onset of the global COVID-19 pandemic, PNB MetLife enacted a robust business continuity plan that went beyond IT infrastructure. It ensured the safety and wellbeing of employees, continued customer engagement and digital servicing, and simplified premium payment and claims processes.
The governing body also recognised PNB MetLife’s information security and IT service management systems for planning, establishing, implementing, operating, monitoring, reviewing, maintaining and improving IT Service Management Systems. With increased digital transactions and servicing during the lockdown, PNB MetLife’s robust information security and service management practices ensured customers could continue to access its full range of products and services and transact with confidence that their data was secure.
Ashish Kumar Srivastava, MD & CEO, PNB MetLife, said “The ISO certifications provide global validation to PNB MetLife’s rigorous efforts in developing and implementing a quality management system that continuously delivers beyond the expectations of all the stakeholders. We are building a resilient organisation that is prepared to support our customers in any situation.”
ISO Certifications received at a glance
SN |
ISO Certificate |
Standard Name |
Description |
1 |
ISO/IEC 22301:2012 |
Business Continuity Management System |
Business Continuity Management System for design, development, issue and servicing of Life Insurance Products and supporting processes |
2 |
ISO/IEC 27001:2013 |
Information Security Management System |
Establishing, implementing, maintaining and continually improving an Information Security Management system |
3 |
ISO/IEC 20000-1:2011 |
IT Service Management System |
Planning, establishing, implementing, operating, monitoring, reviewing, maintaining and improving an IT Service Management Systems |
About PNB MetLife India Insurance Company Limited
PNB MetLife India Insurance Company Limited (PNB MetLife) has as its shareholders MetLife International Holdings LLC. (MIHL), Punjab National Bank Limited (PNB), Jammu & Kashmir Bank Limited (JKB), M. Pallonji and Company Private Limited and other private investors, with MIHL and PNB being the majority shareholders.
For more information, follow us on twitter @PNBMetLife1, www.facebook.com/PNBMetLife or visit www.pnbmetlife.com
Rs. 930 Crores
Bonus declared for Participating Policies in FY’23-24
2.35 Lakh+
transactions completed on the khUshi chatbot.
99.20%
Claim settlement ratio for retail business
16500
Locations & strong branch network
As your trusted life insurance partner, PNB MetLife is with you amidst the current COVID-19 outbreak. Our policies also cover COVID-19 Claims. In case of a Death Claim, kindly submit the signed Claim Intimation Letter mentioning the policy number, brief of the insured event and other claim documents on the email mentioned herewith. Please write-in to us at claimshelpdesk@pnbmetlife.com or indiaservice@pnbmetlife.co.in. You can also call us on 1800-425-6969 for death claims intimations and for any queries on Monday - Saturday between 10:00 am - 7:00 pm.
PNB MetLife Insurance, amongst the trusted Life Insurance companies in India, aims to provide a wide range of Life Insurance products that suits the needs of an individual at every stage of his life. Life Insurance Plans range from Term Life Insurance Plans, Term Plan, Protection Plans, Long Term Savings Plans , Retirement Plans & Child Education Plan.
Get Trusted Advice
Ask khUshi
Hi! I’m khUshi. How can I help you?
