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    PNB MetLife receives three new International Organization for Standardization (ISO) certifications

    Mumbai: PNB MetLife has received three coveted International Organization for Standardization (ISO) certificates recognizing its leadership in Business Continuity Management System - ISO/IEC 22301:2012, Information Security Management System - ISO/IEC 27001:2013, and IT Security Management System - ISO/IEC 2000-1:2011. 

    The three ISO certifications, established by DNV GL Business Assurance UK Limited, set international standards and provide guidelines, for managing business continuity challenges and risks which can be implemented across the lifecycle of the organization.
    With the onset of the global COVID-19 pandemic, PNB MetLife enacted a robust business continuity plan that went beyond IT infrastructure.  It ensured the safety and wellbeing of employees, continued customer engagement and digital servicing, and simplified premium payment and claims processes. 

    The governing body also recognised PNB MetLife’s information security and IT service management systems for planning, establishing, implementing, operating, monitoring, reviewing, maintaining and improving IT Service Management Systems. With increased digital transactions and servicing during the lockdown, PNB MetLife’s robust information security and service management practices ensured customers could continue to access its full range of products and services and transact with confidence that their data was secure.

    Ashish Kumar Srivastava, MD & CEO, PNB MetLife, said “The ISO certifications provide global validation to PNB MetLife’s rigorous efforts in developing and implementing a quality management system that continuously delivers beyond the expectations of all the stakeholders. We are building a resilient organisation that is prepared to support our customers in any situation.”
    ISO Certifications received at a glance


    ISO Certificate

    Standard Name



    ISO/IEC 22301:2012

    Business Continuity Management System

    Business Continuity Management System for design, development, issue and servicing of Life Insurance Products and supporting processes


    ISO/IEC 27001:2013

    Information Security Management System

    Establishing, implementing, maintaining and continually improving an Information Security Management system


    ISO/IEC 20000-1:2011

    IT Service Management System

    Planning, establishing, implementing, operating, monitoring, reviewing, maintaining and improving an IT Service Management Systems


    About PNB MetLife India Insurance Company Limited
    PNB MetLife India Insurance Company Limited (PNB MetLife) has as its shareholders MetLife International Holdings LLC. (MIHL), Punjab National Bank Limited (PNB), Jammu & Kashmir Bank Limited (JKB), M. Pallonji and Company Private Limited and other private investors, with MIHL and PNB being the majority shareholders.

    For more information, follow us on twitter @PNBMetLife1, or visit


    Collapsed Expanded

    As your trusted life insurance partner, PNB MetLife is with you amidst the current COVID-19 outbreak. Our policies also cover COVID-19 Claims. In case of a Death Claim, kindly submit the signed Claim Intimation Letter mentioning the policy number, brief of the insured event and other claim documents on the email mentioned herewith. Please write-in to us at or You can also call us on 1800-425-6969 for death claims intimations and for any queries on Monday - Saturday between 10:00 am - 7:00 pm.

    PNB MetLife Insurance, amongst the trusted Life Insurance companies in India, aims to provide a wide range of Life Insurance products that suits the needs of an individual at every stage of his life. Life Insurance Plans range from Term Life Insurance PlansTerm PlanProtection PlansLong Term Savings Plans , Retirement Plans & Child Education Plan.

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